AR

EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

Read More →

Onboarding

Streamline customer onboarding process

Read More →

Communication

Enhance customer communication channels

Read More →

Service

Deliver exceptional customer service

Read More →

Retention

Build lasting customer relationships

Read More →

Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

Read More →

Government and Public Services

Deliver fast, paperless citizen services through digital channels.

Read More →

Telecomunications

Simplify activation, verification, and support across customer journeys.

Read More →

Healthcare

Digitize patient onboarding, appointments, and identity verification.

Read More →

Logistics

Digitize customer communication, identity checks, and delivery authorizations.

Read More →

Retail

Enhance customer loyalty and streamline in-store and online engagement.

Read More →

Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

Read More →
Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

Read More →

Digital Trust

Secure and trustworthy solutions for digital identity and verification

Read More →

Digital Onboarding

Streamlined digital onboarding solutions for customers

Read More →

eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

Read More →

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

Read More →

Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

Read More →

Customer Communication Management CCM

Comprehensive platform for customer communications

Read More →

Digital Transformation

End-to-end digital transformation solutions

Read More →

Digital Journeys

End-to-end customer journey digitalization

Read More →

Intelligent Document Processing

AI-powered document analysis and extraction

Read More →

Document Management and Services

Comprehensive document lifecycle management

Read More →

Records Management and Digital Storage

Secure, scalable digital storage

Read More →

Special Projects

Custom digital transformation initiatives

Read More →

Fulfillment

End-to-end fulfillment solutions

Read More →

Card Solutions

Complete card manufacturing and personalization

Read More →

Print Solutions

Professional printing services for businesses

Read More →

Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

Read More →

Case Studies

Success stories and case studies

Read More →

About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

Read More →

Leadership Team

Meet our leadership team

Read More →

Our Story

Our company history

Read More →

Our Clients

Our client success stories

Read More →

Why EDC?

Why choose EDC

Read More →
Section Icon
Customer Communication Management Solutions

One CCM Platform for Every Channel

Deliver timely, accurate bills, statements, and updates that engage customers and reduce support calls.

Decorative SVG Decorative SVG Decorative SVG Decorative SVG Decorative SVG Decorative SVG
Section Icon
CCM Platform Overview

Transform Communication. Save Time. Boost Engagement.

Automate processes, deliver messages faster, and connect with customers on every channel, seamlessly and securely.

Simpler Communication to Build Trust

Your customers expect bills, statements, and notifications that are clear, timely, and easy to access. 

 

EDC’s CCM Platform ensures every message, whether email, SMS, or mobile, reaches them accurately and on time, building trust with every interaction.

Transform Communication. Save Time. Boost Engagement.

Outdated systems and scattered processes don’t just slow you down—they push customers away. EDC’s CCM Platform makes it easy to deliver clear, timely, and personalized messages across email, SMS, mobile, and print, keeping your customers informed, engaged, and happy.
Solution Features

Deliver Seamless Communication Across Every Channel

EDC’s CCM solution enables businesses to engage customers with personalized, timely, and accurate messages across multiple channels. 

 

By automating communication workflows and ensuring compliance, EDC helps organizations reduce errors, improve efficiency, and build stronger customer relationships.

Integration with Existing Business Systems

APIs available to integrate communication processes with CRM, eCommerce, ERP, and workflow management platforms​.

Protected and Authenticated Documents

Communication outputs are encrypted, digitally signed, and authenticated for security and regulatory integrity​.

Data Input Flexibility

Supports multiple input data formats, including XML, JSON, and CSV, with field-level data transformation​.

Archival and Retrieval Services

Enterprise-grade, long-term storage and retrieval of customer communications for compliance and service excellence​.

Template Creation and Management

Drag-and-drop design interface for building multi-channel communications; supports HTML5, PDF forms, and multi-brand templates​.

Omnichannel Delivery

Unified communications across email, SMS, PDF, printed mail, and web platforms from a single source​​.

1 / 6
Communication Results
Solution Benefits

Clear, Connected Communication with CCM Solutions

When your customers receive bills, statements, or notifications, they expect clarity, speed, and relevance. 

 

EDC’s CCM Platform simplifies the process of creating, managing, and delivering communication across every channel—print, email, SMS, or mobile.

 

What does this mean for you?

Allows organizations to design, approve, and deploy customer communications within hours, not months​.
Maintain regulatory compliance with audit trails, document version control, and integrated approval workflows​.

Empowers non-technical business users to create and manage communication templates without relying heavily on IT departments​.

CCM Solutions 600x600
Solution Benefits

Results You Can See in Every Interaction

Consolidates communication processes, removes the need for multiple tools, and reduces recurring upgrade costs​​.
Eliminates the need for heavy upfront software investments, with a cloud-based model offering transparent, predictable operational costs​.
Cloud services meet SOC2, ISO 27001, GDPR, and HIPAA compliance standards​.
CCM Results
About Us

Trust Through the Numbers

Results speak louder than words. EDC’s CCM solutions deliver measurable improvements that enhance efficiency, accuracy, and customer satisfaction.

Trust Numbers 1
96%
Customer Satisfaction
Businesses report stronger engagement with clear, consistent communication.
8 Billion
Personalized Experiences
Across statements, emails, and digital channels customers actually use.
100%
Responsive Personalized Content
Deliver statements that adapt to every screen and speak to every customer.
mawarid-logo
cbi-logo
lulu-group-international
nbd-logo
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD

Trusted Solutions. Proven Expertise.

Our partnerships with industry leaders and globally recognized certifications ensure we deliver reliable, secure, and cutting-edge solutions. 

With EDC, you’re backed by the best in technology and trusted for excellence.

Decorative SVG
Omnichannel Integration: Our partners enable us to deliver personalized communication across multiple channels. 
Decorative SVG
Strategic Technology Partners: Collaborating with leaders in AI and data management to deliver cutting-edge solutions.
Decorative SVG
ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity.
Circle
Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
Article image
9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
Read More Arrow
Article image
25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
Read More Arrow
Article image
14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
Read More Arrow
Article image
14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
Read More Arrow
Article image
25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.
Read More Arrow
Article image
21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.
Read More Arrow
Article image
10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?
Read More Arrow
Article image
3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.
Read More Arrow
Article image
22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.
Read More Arrow
Article image
21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.
Read More Arrow
Article image
14 January 2025 Insights

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands
Read More Arrow
Article image
10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.
Read More Arrow
Circle
Contact Us

Simplify Communication Now

Let EDC’s CCM Platform help you create faster, clearer, and more engaging communications.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae