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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Records Management and Digital Storage

Secure, scalable digital storage

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Retail Industry

Digital-Savvy, Customer-Centric Retailers

Enhance customer experience, optimize operations, and boost loyalty with EDC's solutions.
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Retail Industry Overview

Meet Customers on Their Terms

Customers expect a smooth service tailored to their needs, whether in-store or online. EDC's solutions make it possible with flexible experiences, efficient workflows, and communication that connects.
Multichannel engagement

Seamless Multichannel Engagement

Integrate in-store and online experiences
Ensure seamless mobile platform support
Maintain uniform customer engagement
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Personalized offers

Personalized Offers and Promotions

Personalize offers by preferences
Use purchasing habits insights
Drive customer loyalty
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Returns and refunds

Faster Returns and Refunds

Automate workflows for efficiency
Minimize errors in operations
Simplify customer follow-ups
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EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Industry Solution

AI That Drives Retail Engagement

EDC's Conversational AI empowers retailers to engage customers at every touchpoint.
  • Instant customer support
  • Make personalized recommendations
  • Multi-lingual live chat
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Card Tap
Industry Solution

Boost Your Brand With Every Tap or Swipe

EDC helps retailers deliver secure, high-quality cards that drive customer loyalty.
  • Premium card designs
  • RFID scanning
  • Fast card fulfilment
Industry Solution

Stronger Connections Through Personalization

EDC’s CCM platform centralizes communication for maximum impact and efficiency.
  • Boost engagement
  • Increase loyalty
  • Compliant, consistent messaging
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Retail Industry Benefits

Turning Shoppers into Loyal Customers

From first-time shoppers to loyal customers, every interaction matters. EDC's solutions for the retail industry ensure that your customers enjoy smooth, efficient, and personalized experiences at every touchpoint.

Enhanced Customer Engagement

Interact with shoppers using advanced AI-powered chatbots.

Personalized Promotions

Create targeted offers that resonate with customer preferences.

Faster Problem Resolution

Address customer concerns quickly with automated support.

Improved Loyalty

Build stronger relationships with consistent and personalized communication.

Branded Card Experiences

Provide loyalty cards that reinforce brand identity and boost retention.

Operational Efficiency

Reduce manual workloads with automated workflows and data processing.
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About Us

Trust Through Numbers

Retailers who partner with EDC achieve measurable results that drive growth and satisfaction.
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70%
Retail Queries Automated
Let your team focus on high-value interactions.
4x
Sales Conversion Boost
Turn customer interest into action with Conversational AI.
76%
Preference for Messaging Channels
Reach customers where they're most comfortable.

Built on Trust.
Backed by Excellence.

EDC is a trusted partner to top retail brands like Joyalukkas, Majid Al Futtaim, and LuLu. Our solutions are built on secure, scalable platforms and meet the highest industry standards.
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PCI Security Standards: Ensuring secure and compliant card manufacture and distribution.

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UAE Central Bank Compliance: Meets regulatory requirements for secure financial transactions, ensuring trust and reliability for financial institutions using EDCx solutions.
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Multi-Channel Integration with API: Over 300 APIs ensure seamless integration with existing business systems, supporting secure and scalable customer journeys.
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
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25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.
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21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.
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10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?
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3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.
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22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.
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21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.
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14 January 2025 Insights

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands
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10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.
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Contact Us

Let's Transform Your Customer Experience

Share your details, and let’s help you unlock the future of retail through innovation and omnichannel excellence.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae