Conversational AI and AI Chatbots

Engage Faster. Resolve Smarter. Scale Seamlessly.

With EDC’s Conversational AI Solution:

Faster Response Times: Instantly answer routine inquiries to reduce wait times.

Seamless Multilingual Support: Communicate with customers in their language.

Agent Productivity Boost: Automate repetitive tasks, freeing agents for complex issues.

Like Talking to Real Humans

EDC’s Conversational AI solution empowers businesses to deliver personalized, real-time customer interactions across multiple channels.

From AI chatbots to automated workflows, this solution enhances engagement, reduces operational costs, and ensures customers receive support when they need it most.

Simpler Conversations, Better Outcomes

Your customers expect instant, personalized support without delays.

EDC’s Conversational AI makes this possible with advanced intent recognition, seamless handoffs to human agents, and multilingual capabilities that scale with your business.

Cut Wait Times to Seconds: Faster responses keep customers happy and reduce drop-offs.

Save Your Agents for the Real Issues: Routine questions are handled by the AI, freeing up your team’s time.

Conversations That Don’t Break: Consistency across channels means customers never have to repeat themselves.

Better Service, Lower Costs: Automating the simple stuff reduces operational expenses.

9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution

25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.

21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.

10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?

3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.

22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.

21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.

14 January 2025 Insights

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands

10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.

Attracting

Onboarding

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Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Solutions

Digital Trust

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Transformation

Digital Journeys

Intelligent Document Processing

Document Management and Services

Records Management and Digital Storage

Special Projects

Fulfillment

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?

Talk To Your Customers Anytime, Anywhere

Cut Response Times. Free Your Team. Serve Your Customers.

Engage Faster. Resolve Smarter. Scale Seamlessly.

Like Talking to Real Humans

Conversation Builder

Agent Assist and Handover

Multilingual Language Support

Analytics and Reporting

Intent Recognition and Routing

Omnichannel Deployment