Platform

Industries

Solutions

Resources

About Us

EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

Onboarding

Streamline customer onboarding process

Communication

Enhance customer communication channels

Service

Deliver exceptional customer service

Retention

Build lasting customer relationships

Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

Government and Public Services

Deliver fast, paperless citizen services through digital channels.

Telecomunications

Simplify activation, verification, and support across customer journeys.

Healthcare

Digitize patient onboarding, appointments, and identity verification.

Logistics

Digitize customer communication, identity checks, and delivery authorizations.

Retail

Enhance customer loyalty and streamline in-store and online engagement.

Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

Leadership Team

Meet our leadership team

Our Story

Our company history

Our Clients

Our client success stories

Why EDC?

Why choose EDC

Customer Experience That Wins Business

Verify identities, personalize communication, and streamline every interaction with digital solutions designed for speed and simplicity.

Better customer experiences start with the right solutions. Let’s make every interaction count.

Our Solutions

Deliver Effortless Customer Experiences Today

Verify identities, personalize communication, and streamline every interaction with digital solutions designed for speed and simplicity.

Digital Trust

Verify identities in seconds, prevent fraud before it happens, and keep every transaction secure without adding extra steps for customers.

Customer Communication
and Engagement

No missed messages. No confusion. Just clear, seamless communication that keeps customers engaged.

Digital Transformation

Digitize documents, automate workflows, and extract data instantly.

Fulfillment

End-to-end card printing, personalization, and fulfillment services, along with a complete range of professional printing solutions.

Retail Industry

Retail of the Future: Digital-Savvy, Customer-Centric

Enhance customer experience, optimize operations, and boost loyalty with EDC's intelligent solutions powered by Conversational AI and omnichannel integration.

Assisted eKYC

CCM Platform Overview

Transform Communication.
Save Time. Boost Engagement.

Automate processes, deliver messages faster, and connect with customers on every channel—seamlessly and securely.

Simpler Communication to Build Trust

Your customers expect bills, statements, and notifications that are clear, timely, and easy to access.

EDC's CCM Platform ensures every message—whether print, email, SMS, or mobile—reaches them accurately and on time, building trust with every interaction.

Retail Industry Benefits

Turning Shoppers into Loyal Customers

From first-time shoppers to loyal customers, every interaction matters. EDC's solutions for the retail industry ensure that your customers enjoy smooth, efficient, and personalized experiences at every touchpoint. Whether it's automating queries, simplifying returns, or personalizing promotions, our tools are designed to keep your customers coming back.

Enhanced Customer Engagement

Interact with shoppers in real time using AI-powered chatbots.

Personalized Promotions

Create targeted offers that resonate with customer preferences.

Faster Problem Resolution

Address customer concerns quickly with automated support.

Improved Loyalty

Build stronger relationships with consistent and personalized communication.

Streamlined Returns and Refunds

Simplify post-purchase processes to improve satisfaction.

Operational Efficiency

Reduce manual workloads with automated workflows and data processing.

Communication

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

About Us

Trust Through the Numbers

Proven results that demonstrate the impact of EDC’s digital transformation solutions

1 Billion+

Conversations Made Possible

Connects brands to their customers through Conversational AI.

96%

Customer Satisfaction

Businesses report stronger engagement with clear, consistent communication.

300+

APIs

Easily connect to the tools your business already uses.

Unlock the Power of EDC with Our Partners & Certifications

EDC’s digital solutions are backed by trusted partnerships and industry certifications, ensuring secure and efficient processes.

PCI Security Standards Council: Meeting the highest global standards for protecting cardholder data and keeping every transaction secure.

Strategic Technology Partners: Collaborating with leaders in AI and data management to deliver cutting-edge solutions.

ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity.

Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.

Let’s Create Better Customer Experiences Together

Have questions or need a tailored solution? Tell us what you’re looking for, and we’ll help you get there—fast, secure, and hassle-free.

Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae

Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate