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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Attracting

Onboarding

Communication

Service

Retention

Banking and Financial Services

Government and Public Services

Telecomunications

Healthcare

Logistics

Retail

Real Estate

Digital Onboarding

eKYC

eKYB

Physical Onboarding

Assisted KYC

PSV (Physical Site Verification)

Conversational AI and Chatbots

Customer Communication Management CCM

Digital Journeys

Intelligent Document Processing

Document Management and Services

Special Projects

Card Solutions

Print Solutions

Insights

Case Studies

About EDC

Leadership Team

Our Story

Our Clients

Why EDC?
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Communicating with Customers

Communication That Connects With Customers

Send precise, timely, and personalized messages that build trust, keep customers, and inspire action.
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Communication Overview

Communication That Builds Relationships, Not Noise

Once you have a customer, keeping them requires delivering the right communication: accurate, engaging, and relevant, and at the right time.

EDCx guides you to meet and exceed these expectations with:

Customer Communication Management (CCM)

Automatically send personalized messages through email, SMS, and more to keep your communication consistent and engaging.

Customer Journey Mapping

Improve every interaction to ensure your messages are timely and make an impact.

Conversational AI

Send proactive messages that keep your customers informed, supported, and delighted—whether it’s a promotion or a reminder.

Omnichannel Consistency

Ensure seamless, connected communication across all platforms to enhance your customers’ experience.
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Solution Feature

Why Choose EDC for Communication?

With EDCx, every message strengthens trust, builds satisfaction, and encourages long-term loyalty.
  • Timely and Relevant: Connect with customers when it matters most. Without overwhelming them.
  • Personalized at Scale: Tailor communications to individual preferences and journeys.
  • Consistency Across Channels: Ensure your brand message stays clear and cohesive everywhere.
  • Proactive, Not Reactive: Use AI to inform, engage, and delight customers before they need to ask.
Solution Feature

The Right Message at the Right Time. Every Time.

Effective communication is the key to building lasting relationships.
With EDCx’s Customer Communication Management (CCM), Customer Journey Mapping, and Conversational AI, you can deliver personalized, timely, and consistent messaging across every channel. Creating meaningful connections that drive loyalty.
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Our Process

How EDC Communication Works for You

Through EDCx, the communication phase with your customers will be seamless. Businesses can improve customer engagement through efficient and proactive communication. From personalized welcome messages to automated service reminders, EDCx enables you to meet customer expectations at every interaction:
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Digital Trust Icon

Streamline with CCM

Automate and personalize omnichannel messaging to deliver accurate and branded communication at scale.
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Map and Optimize Journeys

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Proactive Messaging with Conversational AI

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Keep Messages Consistent Everywhere

Navigating to EDCx Platform and Solutions:
Discover how EDCx’s solutions can transform your customer communication:

CCM

Simplify, customize, and expand your communications with ease.

Customer Journey Mapping

Make every interaction count with greater impact

Conversational AI

Proactively engage customers with smart, intuitive messaging
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MOHRE
EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Our collaboration with EDC has helped advance our digital initiatives and improve the quality of our service delivery. We look forward to continued fruitful cooperation in the future.
Ministry of Human Resources & Emiratisation - MOHRE
About Us

Trust Through Numbers

Proven performance that boosts engagement and operational efficiency.
Trust Numbers 2
96%
Customer Satisfaction
Businesses report stronger engagement with clear, consistent communication.
18K
Customers Across Leading Brands
Supporting brands in building long-term customer relationships.
360°
Enablement
End-to-end support for customer engagement across all communication channels

Trusted Solutions.
Proven Expertise.

With global certifications and partnerships, EDCx ensures secure, scalable communication solutions tailored to your needs.
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Conversational AI: Build loyalty with proactive messaging and feedback loops.
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Integration Made Simple: Seamlessly connect EDCx with your existing platforms.
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Global Trust: Backed by leaders across multiple industries.
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Our Insights

News & Blogs

Discover how we drive digital transformation.
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8 July 2025 Insights

Can Compliance Be Your Competitive Advantage?

Compliance has a reputation for slowing things down. But in the Middle East financial market, it can do the opposite. Used effectively, it can accelerate trust, reduce risk, and strengthen customer confidence at every touchpoint.
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24 June 2025 Insights

Are You Missing Opportunities With Transactional Emails?

With email marketing, engagement is a tough thing to achieve. Most promotional emails achieve open rates of around 20 percent. More often than not, they remain unopened, get filtered into secondary inboxes, or are dismissed at a glance.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
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25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.
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21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.
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10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?
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3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.
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22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.
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21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.
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Contact Us

Simplify Communication, Build Customer Loyalty

Connect with our team to see how EDCx can help you deliver seamless, timely, and impactful messages that keep your customers engaged.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae