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EDCx Platform

Cutting-edge digital solutions that help businesses transform the way they serve their customers. Deliver faster, better customer experiences by streamlining processes with EDCx

Attracting

Create a better customer experience with our platform

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Onboarding

Streamline customer onboarding process

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Communication

Enhance customer communication channels

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Service

Deliver exceptional customer service

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Retention

Build lasting customer relationships

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Industries

Helping organizations across sectors digitize workflows, onboard customers, and streamline service delivery with secure, scalable solutions built for impact.

Banking and Financial Services

Accelerate onboarding and compliance across financial products and services.

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Government and Public Services

Deliver fast, paperless citizen services through digital channels.

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Telecomunications

Simplify activation, verification, and support across customer journeys.

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Healthcare

Digitize patient onboarding, appointments, and identity verification.

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Logistics

Digitize customer communication, identity checks, and delivery authorizations.

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Retail

Enhance customer loyalty and streamline in-store and online engagement.

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Real Estate

Automate viewing appointments, customer service, and contract workflows for faster turnaround.

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Solutions
Digital Trust
Customer Communication and Engagement
Digital Transformation
Fulfillment

Solutions

Customer Experience That Wins Business

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Digital Trust

Secure and trustworthy solutions for digital identity and verification

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Digital Onboarding

Streamlined digital onboarding solutions for customers

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eKYC

eKYB

Physical Onboarding

Traditional in-person onboarding solutions

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Assisted KYC

PSV (Physical Site Verification)

Customer Communication and Engagement

Personalized communication solutions to engage your customers

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Conversational AI and Chatbots

Intelligent virtual assistants for customer self-service

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Customer Communication Management CCM

Comprehensive platform for customer communications

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Digital Transformation

End-to-end digital transformation solutions

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Digital Journeys

End-to-end customer journey digitalization

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Intelligent Document Processing

AI-powered document analysis and extraction

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Document Management and Services

Comprehensive document lifecycle management

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Records Management and Digital Storage

Secure, scalable digital storage

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Special Projects

Custom digital transformation initiatives

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Fulfillment

End-to-end fulfillment solutions

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Card Solutions

Complete card manufacturing and personalization

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Print Solutions

Professional printing services for businesses

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Resources

Access our latest insights and resources for digital transformation solutions. From case studies to industry guides - everything you need to stay informed.

Insights

Latest insights and articles

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Case Studies

Success stories and case studies

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About Us

We are a global leader in digital customer experience solutions. Learn more about our company, mission, values, and the team behind our innovative platform.

About EDC

Learn more about our company

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Leadership Team

Meet our leadership team

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Our Story

Our company history

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Our Clients

Our client success stories

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Why EDC?

Why choose EDC

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Telecommunications Industry

Stronger Connectivity and Customer Engagement

EDC’s solutions enable providers to deliver outstanding experiences by streamlining onboarding, personalizing communication, and speeding up query resolution.
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Conversational AI
Telecommunication Industry Overview

Faster Onboarding. Stronger Connections.

For telecom providers, every second counts. EDC’s tools empower you to verify customer identities instantly, deliver multilingual support, and optimize communication, ensuring you stay ahead in a fast-paced market.
Multichannel engagement

Faster Customer Onboarding

Speed up customer verification
Connect without unnecessary delays
Improve onboarding efficiency
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Personalized offers

Multilingual Support

Provide multilingual communication
Ensure seamless interactions
Cater to language preferences
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Returns and refunds

Proactive Issue Resolution

Use AI-powered support tools
Address issues proactively
Prevent escalations effectively
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EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.
Rashid Al Qubaisi
CEO - Mawarid Finance
We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.
Mohamed ElRoubi
Vice President - Application Services - Commercial Bank International (CBI)
The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.
LULU Group International
EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.
Emirates NBD
Industry Solution

Speed Up Customer Onboarding

Simplify customer verification processes with real-time identity checks using EDC’s eKYC.
  • AI-assisted verification makes onboarding smoother.
  • Streamlined ID verifications for improved customer satisfaction
  • Boost loyalty through a smooth and speedy first experience
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Industry Solution

Always-On Customer Support

Say goodbye to long wait times for customer service.
  • Offer round the clock, instant customer support.
  • Multi-lingual support for your diverse customer base
  • Quickly answer billing questions, plan upgrades, and technical issues.
Industry Solution

Engage Customers with Interactive Communication

Turn routine bills into engaging, interactive statements.
  • Deliver engaging, interactive communication to your customers
  • Omnichannel communications across your customers' favorite channels
  • Built-in compliance safeguards for reliable, dynamic, and relevant communications.
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Telecommunications Industry Benefits

Success in Digital Channels for Telecom Providers

EDC enables telecom providers to enhance customer satisfaction, streamline operations, and build loyalty.
From faster onboarding to personalized communications, our tools ensure you deliver services that keep customers connected and engaged.

Faster Onboarding

Automate KYC processes to reduce activation times for new customers.

Data-Driven Insights

Harness real-time analytics to personalize offers and improve customer retention strategies.

Omnichannel Engagement

Provide consistent customer experiences across SMS, email, chat, and social media channels.

Compliance Made Simple

Ensure all customer interactions and processes meet regulatory standards with built-in safeguards.

Proactive Support

Leverage AI chatbots to resolve customer inquiries quickly and reduce call center workload.

Improved Network Operations

Optimize workflows for network management and service upgrades through intelligent automation.
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About Us

Trust Through Numbers

Measurable results that showcase the value of EDC solutions in the telecommunications sector.
Trust Numbers 1
50%
Reduction in OnboardingTime
Serve customers faster with real-time verification.
60%
Increase in Billing Engagement
Interactive statements improve understanding and satisfaction.
80%
Resolution Rate with Conversational AI
Automated tools handle most queries efficiently.

Built on Trust.
Backed by Innovation

EDC collaborates with leading telecom providers to deliver secure, scalable solutions tailored to the industry's needs.
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ISO 27001 Certified: Ensuring the highest standards of data security and operational integrity across all industries.
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Strategic Partnerships: Collaborating with global technology leaders to deliver innovative, industry-specific solutions.
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Regulatory Compliance Expertise: Trusted by organizations for seamless adherence to local and international compliance standards.
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Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.
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9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.
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25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.
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14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.
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14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution
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25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.
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21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.
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10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?
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3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.
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22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.
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21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.
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14 January 2025 Insights

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands
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10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.
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Contact Us

Unlock Digital Transformation in Telecommunications

Discover how EDC can help you automate processes, improve customer experience, and deliver faster, more efficient telecom services.
Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae