Trusted by Leading Businesses Across the Region

Big names, growing businesses, and industry leaders trust us to solve real problems—faster workflows, fewer headaches, and better results.

Real businesses. Real results. See how companies are thriving with EDC.

Our Clients

Businesses That Get Things Done Choose EDC

We work with companies that don’t have time for slow systems, outdated processes, or endless workarounds.

Whether you’re in telecom, banking, or government, we help you move faster, work smarter, and keep things running smoothly.

HSBC

A trusted financial leader, HSBC Bank Middle East teams with EDC to modernize operations, ensuring secure, seamless service for generations.

RAKBANK

One of the UAE’s most dynamic banks, RAKBANK partners with EDC to strengthen digital services and deliver faster, safer customer experiences.

ADCB

Renowned for innovation, ADCB collaborates with EDC to enhance customer journeys, streamline operations, and secure trusted financial services across the region.

Citi

A global powerhouse, Citi Middle East joins forces with EDC to drive secure digital transformation and optimize financial service excellence.

Dubai Islamic Bank

Pioneering Islamic banking, Dubai Islamic Bank works with EDC to modernize customer experiences while preserving trust, tradition, and operational integrity.

Emirates Islamic Bank

A leader in Sharia-compliant banking, Emirates Islamic partners with EDC to advance secure, customer-centric digital services across the Middle East.

Our Industries

Built for Your Industry. Designed to Deliver Results.

No two industries are the same, and neither are their challenges. That’s why we design digital solutions that fit the way you work—whether you’re in telecom, fintech, government, or beyond. Faster processes, smarter automation, and real impact where it matters most.

Banking and Financial Services

Banking customers want access to more services on more devices in double-quick time. EDC solutions can help you deliver

Government and Public Sector

Government and public services are in more demand than ever. EDC solutions can make applications smoother and quicker, and allow citizens to gain access to services from anywhere at any time.

Telecommunications

Telecoms companies provide an essential service to their customers. Because of that, subscribers demand quick and effective customer service. EDC solutions give you the ability to provide consistent, personalized, and accurate communications

Healthcare

Appointment bookings, reminders, test results, and prescriptions can all be delivered quickly, securely, and confidentially with EDC solutions.

Logistics

EDC helps keep the logistics industry moving by making workflows more efficient and ensuring that everyone has the information they need at their fingertips whenever they need it.

Retail

Modern retail involves more than physical stores. EDC solutions help you build a multi-channel, consistent, personalized, and multilingual shopping experience that drives sales.

Real Estate

Property transactions move fast and the industry needs communication tools that can keep up. EDC tools can speed up applications and onboarding, and automate property searches with AI-powered chatbots.

EDCs solutions support our mission to provide innovative, Sharia-compliant, and customer-focused financial products and services. This partnership helps us deliver a more personalized service and a top quality customer experience.

Rashid Al Qubaisi

CEO - Mawarid Finance

We have been working with EDC for over ten years and have consistently found their services to be reliable and efficient. Their turnaround time is always fast, and we appreciate the stability they provide. They are responsive to our requests, always ensuring any issues are promptly taken care of. We appreciate the working relationship we’ve built with EDC and look forward to continued success together.

Mohamed ElRoubi

Vice President - Application Services - Commercial Bank International (CBI)

The card solutions provided by EDC have helped us enhance both operational efficiency and customer loyalty. Their team is responsive, reliable, and consistently delivers cards that meet our brand and business requirements at every step.

LULU Group International

EDC has significantly streamlined our statement printing and delivery process. With efficient workflow integration, their service has improved our productivity and reduced paper-related overheads. EDC is recommended to any organization looking to modernize and optimize their statement handling process.

Emirates NBD

Trusted Solutions. Proven Expertise.

Our partnerships with industry leaders and globally recognized certifications ensure we deliver reliable, secure, and cutting-edge solutions.

With EDC, you’re backed by the best in technology and trusted for excellence.

PCI Certification: Achieved Payment Card Industry certification, ensuring secure card personalization services.

Visa & MasterCard Certification: Compliant with international payment schemes, ensuring secure and reliable card issuance services.

OKL: Partnered to implement the Unified Fare Collection Solution for Dubai's Roads and Transport Authority (RTA), improving public transportation payment systems.

Resources

Insights

Get the latest strategies, trends, and real-world insights to improve every customer interaction.

9 May 2025 Insights

How WhatsApp For Business Improves Customer Service

Nobody likes waiting on hold. Long queues frustrate callers and overload teams. That’s why many leading organizations are using WhatsApp for Business as a customer service tool to cut wait times, boost satisfaction, and offer help in any language.

25 April 2025 Insights, Solutions, KYC

Why KYC Is Evolving In 2025

Want to understand how KYC is changing in the Middle East, and what that means for your organization? This article outlines key changes shaping KYC compliance in the Middle East, and what you can do now to stay ahead.

14 April 2025 Insights, Solutions

The AI-Powered Revenue Strategy You Might Be Overlooking

AI is transforming businesses worldwide, improving efficiency, and unlocking new opportunities. With all the hype, many organizations rush into adopting solutions but don’t use them to their full potential.

14 March 2025 Insights

Speed, Accuracy, Compliance - How IDP is Helping to Transform the Loan Approval Processes

How a leading Middle East bank cut business loan approval times with the help of EDC’s Intelligent Document Processing (IDP) solution

25 February 2025 Insights, Solutions, Digital Trust

How Digital Trust Drives Faster, Sustainable Business Growth

The global shift toward digital transactions and processes is transforming how businesses operate, nowhere more so than right here in the Middle East. As the region embraces this trend, the volume of digital interactions is rising rapidly.

21 February 2025 Insights

5 CX Metrics You Should Track in 2025

Customer experience (CX) metrics are indispensable tools for businesses aiming to thrive in 2025. These metrics provide actionable insights into how clients perceive your brand and interact with your service, allowing you to refine processes, enhance satisfaction, and maintain a competitive edge.

10 February 2025 Insights

How AI is Driving Multilingual Customer Experience in the Middle East

You can’t create satisfying customer experiences without effective communication. That much is clear, but what does that mean for linguistically diverse regions like the Middle East?

3 February 2025 Insights

Mapping to Movement - Customer Journey Mapping That’s Insightful, Actionable And Valuable

With the surge in data gathering over the past decade, organizations are now collecting enormous amounts of data, managing countless documents and assets, and engaging with individuals via numerous touchpoints.

22 January 2025 Insights

Moving Beyond Legacy Systems - Embracing Agile Innovation

The current commercial landscape is increasingly dominated by organizations that utilize advanced digital solutions first and are able to adopt and integrate new solutions quickly.

21 January 2025 Insights

How Interactive Bank Statements Increase Customer Loyalty

Bank statements have traditionally been viewed as a simple necessity—a mandatory record of transactions sent periodically to customers. They were functional but not exactly engaging.

14 January 2025 Insights

The Future of Customer Experience: 7 Trends Shaping 2025

Customer expectations around service levels are, quite rightly, continuing to rise, businesses must constantly anticipate and adapt to meet these rising demands

10 January 2025 Insights

EDC Partners with Mawarid Finance to Deliver Comprehensive Card Solutions

We recently announced a new partnership with Mawarid Finance, a leading provider of Sharia-compliant financial products and services, to deliver a comprehensive card solution.

Let’s Make Things Easier for Your Business

Need a faster way to onboard customers? Struggling with compliance? Looking to automate tedious processes?

We help businesses solve real challenges with solutions that actually work. Let’s talk.

Contact sales by phone: +971 4 3150000
Contact sales by email: sales@edc.ae

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